Returns & Exchanges
P. N. Gadgil & Sons Ltd is committed to ensuring your satisfaction with every jewelry purchase through our transparent and customer-centric return and exchange policy. We offer a hassle-free process for returns within 7 days of delivery, provided the items are in their original, unworn condition with all security tags intact.
Initiate Request
Log in to your account and navigate to the 'My Orders' section to select the item you wish to return, or contact our customer care team via email with your order ID.
Quality Verification
Ensure the jewelry is packed in its original luxury box along with the authenticity certificate, invoice, and all protective packaging to prevent damage during transit.
Secure Pickup
We will arrange a complimentary insured pickup from your registered address through our specialized logistics partners to ensure the safety of your precious items.
Refund Processing
Once the item passes our internal quality inspection for weight and purity, your refund or exchange credit will be processed within 7-10 business days to the original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing